Privacy
Privacy Policy
We honor the stories you share. This policy explains what we collect, how we use it, and the choices you have.
At a glance
What we collect
Contact details, order info, story details you provide, and basic device data.
Why we use it
To craft your song, deliver it securely, provide support, and improve the experience.
How we share it
With trusted providers (payment, hosting, email) and when required by law.
Your choices
Request access, correction, or deletion and opt out of marketing anytime.
Overview
This Privacy Policy explains how HosannaSong ("we", "us", and "our") collects, uses, and protects information when you visit our website, request a custom song, or contact our team.
By using our services, you agree to the practices described here. If you do not agree, please do not use the site or submit personal information.
Information we collect
We collect information you provide directly and information that is generated through your use of our services. We only collect what we need to deliver and improve HosannaSong.
Information you provide
When you place an order or contact us, you may provide details such as your name, email address, recipient name, occasion, preferred style, scripture references, and other story details needed to craft your song.
- Contact details (name, email, phone if provided)
- Order details (recipient name, occasion, timeline preferences)
- Creative inputs (story notes, themes, messages, scripture references)
- Communication content (support inquiries, feedback, revision notes)
Order and payment information
Payments are processed by third-party payment providers. We receive confirmation of payment, order identifiers, and limited billing details needed for recordkeeping. We do not store full payment card numbers on our servers.
- Transaction IDs and payment status
- Billing name and postal code (if provided)
- Invoice and tax-related records
Usage and device data
Gumagamit ang app ng Google Analytics for Firebase para suriin ang paggamit at sukatin ang mga kampanya. Kinokolekta nito ang app-instance ID, mga event ng paggamit at pagbili, at tinatayang lokasyon mula sa IP; maaari ring magbigay ang Android ng advertising ID. Iniuugnay ng mga random na installation, purchase at notification ID ang device sa mga order at transaksyon. Ginagamit lang ang notification token matapos ang pahintulot ng system. Mula bersyon 1.4.2, kapag naka-enable ang Meta measurement, tumatanggap din ang Meta SDK ng app activation at konteksto ng device. Hindi pinapalitan ang advertising ID na binura sa Android para lampasan ang pagpiling iyon. Sa iOS, kailangan ng pahintulot sa App Tracking Transparency para sa Meta tracking at pag-access sa IDFA.
- IP address, browser type, and operating system
- Pages viewed and time spent on the site
- Referring URLs and approximate location
Sensitive information
Your story may include sensitive personal details. Please avoid sharing unnecessary sensitive information (such as government IDs, financial account numbers, or health records). If you include sensitive details, we will treat them with heightened care and use them only for fulfilling your order.
How we use information
We use the information we collect to provide, maintain, and improve HosannaSong.
- Create your custom song and deliver it to you securely
- Communicate about your order, revisions, and support requests
- Improve our creative process, website performance, and user experience
- Detect and prevent fraud, abuse, or security incidents
- Comply with legal obligations and enforce our terms
Legal bases (EEA/UK)
If you are located in the European Economic Area or the United Kingdom, we process your personal information under the following legal bases:
- Contractual necessity (to fulfill your order)
- Legitimate interests (to improve services and protect our platform)
- Consent (for optional marketing communications)
- Legal obligations (tax, accounting, and compliance requirements)
Data retention
We keep personal information only as long as necessary to provide our services and comply with legal obligations.
- Order records are retained for accounting and customer support purposes
- Creative briefs and communications are kept to fulfill your order and handle revisions
- Analytics data is retained in aggregate form when possible
Security
We use administrative, technical, and physical safeguards to protect your information. This includes access controls, encrypted connections, and least-privilege access for team members.
No system can be 100% secure. Please use a strong email password and contact us immediately if you believe your information has been compromised.
Your rights and choices
Depending on where you live, you may have rights regarding your personal information.
- Access, correct, or delete your personal information
- Request a copy of your data (data portability)
- Object to or restrict certain processing
- Opt out of marketing emails by using the unsubscribe link or contacting us
International transfers
HosannaSong may operate across borders. Your information may be processed in countries other than your own. When we transfer data, we use appropriate safeguards to protect it.
Children's privacy
HosannaSong is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.
Third-party links
Our website may link to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.
Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will post an updated version and revise the "Last updated" date.
Contact us
If you have questions about this policy or want to exercise your privacy rights, please reach out using the contact details below.